GENERAL FAQ
Do I need to sign a contract to use
your services?
Do you offer dial-up or broadband Internet access?
How long after I sign up will I be able to start uploading
my website?
Can I access my site with or without the 'www'?
Does PerfectHost offer design services?
Can I use Microsoft FrontPage or Dreamweaver to design
my pages?
What are Frontpage Server Extensions?
What version of FrontPage does PerfectHost support?
Can I upgrade my hosting plan at any time?
What is your server type?
Does PerfectHost support any database solutions?
Will PerfectHost edit MX records for me for free?
Can I have multiple FTP accounts?
Can i use CGI Scripts?
Do you offer SSI on your server?
Do you support Password Protected Directories?
Do you offer a money back guarantee?
ECOMMERCE FAQ
What is SSL?
Whats the difference between the shared certificate and
a personal one?
How do I access the shared certificate?
Why are my secure pages loading slower?
Why do I get a warning that some items are insecure?
DOMAIN FAQ
What is a domain name?
What does "delegating" a domain name mean?
Which characters are allowed in the names?
What is the maximum length of the domain name?
What are the different types of domains?
I already own a domain and am now ready to start a web
site. How do I do this?
What is a "domain transfer"?
How much does it cost to register a domain name?
How can PerfectHost offer domains at these prices?
What kind of domain names can you host?
Once a domain is registered, who is the legal owner of
the domain?
How do I get information about domain names that are
already registered?
What do I need in order to purchase a domain name?
How long does a registration last?
How long does the registration process take?
Does PerfectHost register any other domains?
SUPPORT FAQ
Does PerfectHost provide support for
clients ?
 Do
I need to sign a contract to use your services?
No. You can cancel your hosting account at any time. To cancel, please
email sales@perfecthost.com.au
You are under no pressure or obligation to stay with us. We even offer
a 14 day Money Back Guarantee if you are not satisfied with our services
for any reason.
Do
you offer dial-up or broadband Internet access?
No we don't. There are plenty of companies out there that offer dialup
and broadband. You can compare the current Australian broadband products
and prices available from most Australian providers on this website :
http://www.broadbandchoice.com.au
How
long after I sign up will I be able to start uploading my website?
Within 8-24 hours of signing up you will receive a welcome email with
all the information you need to start uploading your website, setting
up your email addresses. Just use the IP address that is given in the
welcome email to upload your site. When your domain name 'propagates'
then you can start using your domain name.
Can
I access my site with or without the 'www'?
Unlike some of our competitors, with our service you can access your
site with both (www.yourname.com) and without (yourname.com).
Does
PerfectHost offer design services?
We do not offer design services ourselves, however we have several designers hosting with us. Email us for contact with a high quality designer for your website.
Can
I use Microsoft FrontPage or Dreamweaver to design my pages?
Yes, you can even use FrontPage Extensions.
What
are Frontpage Server Extensions?
FrontPage Server Extensions is a term, which refers to the files, programs
and specific way a Website is managed if it is using FrontPage. Microsoft
FrontPage has some unique features, such as the ability to easily create
hover buttons and search forms for your Website. This is possible only
when the FrontPage Server Extensions are installed, because the features
of FrontPage, such as hover buttons etc., work in conjunction with the
programs installed on our servers to make those features work. Without
the Server Extensions (programs), your FrontPage site will not function
properly. Thus, the Server Extensions truly "extend" the functions
of the server by enabling all the great tools that are part of Microsoft
FrontPage. We are currently using Frontpage 2003 extensions, which is
backwards compatible with previous versions of Frontpage..
What
version of FrontPage does PerfectHost support?
We support Microsoft FrontPage 2003, XP, 2000, 98 & 97.
Can
I upgrade my hosting plan at any time?
Yes. Just send us an email
sales@perfecthost.com.au. We will normally work out a prorata credit for the remainder of the month, and then reinvoice you for the new plan.
What
is your server type?
Our Australian server uses CentOS 3.3 with cPanel control panel.
Does
PerfectHost support any database solutions?
PerfectHost supports MySQL and it can be easily setup and managed using
the MySQL administration in cPanel.
Will
PerfectHost edit MX records for me for free?
Yes, we will provide DNS changes that are needed for free. Just send us
an email support@perfecthost.com.au.
Can
I have multiple FTP accounts?
Yes, you can. They can be setup in your CPanel account. You can also restrict or provide access to certain directories within your account to EACH FTP user.
Can
i use CGI Scripts?
Yes. You can run cgi scripts from any directory within your hosting account (you aren't restricted to using only cgi-bin directory).
Do
you offer SSI on your server?
Yes. All accounts come with SSI capabilities, these are set-up as
normal .shtml files.
Do
you support Password Protected Directories?
Yes, You can set these up from within cPanel.
Do
you offer a money back guarantee?
Yes, if you are not completely satisfied within the first 14 days
of order, then we will give you back your money paid for hosting and close
your account on your behalf. Registration fees for domain names registered
are non-refundable, however you may continue to use and transfer these
names without penalty.
What
is SSL?
SSL stands for Secure Socket Layer. It is an emerging standard developed
by Netscape Communications to transfer information securely across the
Internet. SSL will enable your customer's browser to connect to your web
site and transparently negotiate a secure communication channel. Once
this connection has been made, information, like credit card numbers,
can be exchanged securely.
Please note that SSL does not include
software to process credit card transactions. Although you can securely
receive credit card information through SSL, actual processing of the
credit card will require a "Merchant Account" from an accredited
financial institution.
Whats
the difference between the shared certificate and a personal one?
A shared certificate acts exactly the same as a personal one does, and
for a lot of people it is more than enough to just use a shared server
certificate. However, some people striving for a professional image would
want the customer to know that they're site, individually, has been approved
for trading on the net.
How
do I access the shared certificate ?
To access your site through our shared certificate, you can access
https://www.perfecthost.com.au/~username (make sure you use the
~)
Why
are my secure pages loading slower?
SSL pages are slower because of the overhead needed to encrypt and
decrypt the data. The web server must spend extra time encrypting the
data before it is transmitted to your computer. Likewise, your computer
must then decrypt the information. The same applies when you securely
submit information from your computer to the Web server. All this requires
your CPU and the Web server's CPU to work harder and therefore might cause
pages to load more slowly.
Why
do I get a warning that some items are insecure?
For a server to serve a page securely all items, including graphics,
must be accessed using the https:// protocol. If you are receiving a message
stating some items are insecure then you have at least one item that will
be served unsecurely. To find out which items are not secure, let the
browser ignore the unsecure items and you will be able to see where most
of the items are.
What
is a domain name?
A domain name is a unique name for a location on the Internet.
Domain names exist to enable users to find web sites on the Internet without
having to remember 12 digit numbers. The domain name you type into your
browser - www.perfecthost.com.au, for example - is merely the "human"
representation of its Internet address [also known as it's "IP Address"]
of 202.60.66.59
The process of converting the domain name - www.perfecthost.com.au -
into its equivalent IP address - 202.60.66.59 - is undertaken by the
"DNS". The DNS [Domain Name System] is a global listing of Internet
domain names and their IP addresses. When you type an address into your
browser your PC first goes to the DNS system to obtain the IP address
for that site. Once it has the IP address the browser then connects to
the web site.
What
does "delegating" a domain name mean?
This is the process of making your name "visible" on the Internet.
A name that has been purchased is not automatically "on" the
Internet - it's just no longer available for purchase to other people.
The process of delegating a domain involves telling the system where
to look for that domain by nominating DNS servers and their IP addresses.
Note that the DNS servers must have been modified to account for the domain
being delegated before you update the domains' record to point to those
DNS servers.
Which
characters are allowed in the names?
Domain names are always lowercase, and can include numbers and dashes
[as in the "-" symbol] The name cannot begin or end in this
symbol.
What
is the maximum length of the domain name?
A domain name can have a maximum of 63 characters, excluding the three
letter extension, i.e., the .com, .net or .org . Please note that whilst
is has recently become technically possible to have domains that are longer
than this, we do not offer registration services for any such names at
this point.
The reasons for this is that, as they are non-standard in format it is
anticipated that those names will have extensive problems and, as a result,
reduced/impaired functionality.
What
are the different types of domains?
There are two basic types of domains - those that are linked to individual
countries and those that are international in nature. International domains,
also referred to as Generic Top Level Domains [gTLDs], include the .com,
.net and .org. They are not associated with any country.
Country-based domains, technically known by the name of Country Code
Top Level Domains [ccTLDs], are controlled by each countries NIC and,
for this reason, do not have a standard set of requirements for applicants.
These domains are recognisable by their two letter extension on the far
right of the domain name - i.e., the .au in perfecthost.com.au
I
already own a domain and am now ready to start a web site. How do I do
this?
To order a hosting account, please go to the order page. Be sure to use
"Use My Existing Domain" on the web hosting order form. If you
purchased your domain elsewhere, you will need to contact the company
from whom you purchased your domain and change your Domain Name Server
details.
What
is a "domain transfer"?
A domain transfer is where you transfer your domain from your current
registrar (who you registered your Domain with) to PerfectHost. To transfer
your domain to PerfectHost, just head to our domains page. There you will
see links to Transfer your Australian or International domains to PerfectHost.
PLEASE NOTE : It is not absolutely necessary
to transfer your domain to PerfectHost. You will only need to modify your
Name Server details with your current registrar to the name server details
above to take advantage of our hosting services..
.au domain transfers
All .com.au domain transfers are free, unless they are within 90 days
of expiry. You will then be asked to pay a renewal fee, which will add
an extra 2 years onto the registration of your .au domain. PLEASE
NOTE : It is not absolutely necessary to transfer your
domain to PerfectHost. You will only need to modify your Name Server details
with your current registrar to the name server details above to take advantage
of our hosting services.
.com/.net/.org/.biz/.info domain transfers
Currently these are not free to transfer to PerfectHost. You will be asked
to pay for one years domain registration to transfer one of these domains
to PerfectHost. This will add additional year to your current registration
period. PLEASE NOTE : It is not absolutely
necessary to transfer your domain to PerfectHost. You will only need to
modify your Name Server details with your current registrar to the name
server details above to take advantage of our hosting services.
How
much does it cost to register a domain name?
Please visit our domains page
for our latest domain pricing.
How
can PerfectHost offer domains at these prices?
PerfectHost is founded on the premise that cheaper prices are in the interests
of all Internet users - except, perhaps, those organisations that, until
now, have enjoyed a monopoly in the domain name market.
Like any business, our pricing is a function of the price we pay, the
market price of our product and our overheads; we have structured our
business in such a way as to minimise our overheads and our buy price.
The outcome of this is our pricing structure.
What
kind of domain names can you host?
Any! We can host most local or international domain name that are available,
as long as you own it.
Once
a domain is registered, who is the legal owner of the domain?
The person or Company who is the Registrant contact is the legal owner
of the domain. Unfortunately there are a minority of unscrupolous domain registrars out in the marketplace who register the domain in their name, making them the owner of the domain even if you have paid for the domain. This can cause problems down the track when you are trying to make changes to your domain records. When you register your domains through PerfectHost, we ensure you are registered as the legal owner of the domain. Regardless of which domain registrar you choose to go with, ensure that the domain registrar you choose to go with registers the domain in your name.
How
do I get information about domain names that are already registered?
Information on all registered domains is available to the public via what
is known as the "WhoIs" database. This database exists to enable
people to determine who owns any given domain, and how to contact them.
To look up a domain's record in the WhoIs database, go here, type the
name of the domain you're curious about into the box [leave out the www.
and any http:// references] and click "Search". The database
will respond with the complete listing for that domain, including email
contact information where available.
Note that there are different WhoIs databases for each country; the link
above connects to the international WhoIs database only. If you wish to
search on a country-based domain [ie., webcentral.com.au] then you need
to search in the relevant countries WhoIs database - in the above example,
the Australian WhoIs database.
These country-based databases are maintained by the NIC of the country
in question; in Australia the NIC is the AusRegistry. For a complete listing
of all NICs globally, click here.
What
do I need in order to purchase a domain name?
To register an international domain you need to provide contact information
[Name, address, etc] for the individual or body purchasing the domain,
and credit card details for payment of the same.
There is no need to provide any technical information at time of application;
we do NOT require DNS server information, IP addresses or the like. PerfectHost
handle this for you as part of our default registration process.
Once the registration is complete you may, at any time, update your DNS
records via the "Manage Domain" option on the PerfectHost web
site.
How
long does a registration last?
Registrations can be arranged for periods from one to 10 years. After
the nominated period the owner of the name will be notified of the imminent
expiration of the domain and invoiced to renew the registration.
If at that time the invoice is not paid then the registration will lapse
and the name be returned to the pool of available names; if it is paid
then the registration is renewed.
How
long does the registration process take?
Domains registered via PerfectHost are entered into the DNS system very
rapidly - typically in the order of an hour, although this depends on
load, internet speed and, to a lesser extent, other factors.
Does
PerfectHost register any other domains?
We register .com.au, .net.au, .id.au, .org.au, .asn.au, .com, .net, .org, .biz, .info, .cc, .ca, .cn, .name, .tv, .co.nz, .net.nz, .ac.nz, .gen.nz, .geek.nz, .maori.nz, .org.nz, .school.nz, .co.uk & org.uk.
Does
PerfectHost provide further help and support for clients ?
Yes we do. You can access our Support Helpdesk here. Alternatively, you can email support@perfectsupport.com.au with any questions you may have.
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